As a behavior intervention specialist working with troubled youth of all ages, I train school staff in Thereapeutic Crisis Intervention (TCI), which has proven to be successful in working with the "disruptive" student. The following behavior management techniqeus are just some general techniques from TCI that should be implemented on a consistent basis.
There are ways to "interfere" at the triggering and escalation phases of crisis with a young person who is beginning to act out, but who is by no means at the point of being in danger to himself or anyone else. The idea is to interfere at the "warning signals" or the initial behaviors, to stop the escalation process and to help the young person return to normal functioning.
1. Managing the Environment:
- must be aware of & manage environment as a low arousal behavior management technique
- the way in which the environment is arranged sets the tone for the intervention
- important that we are aware of the tone we set and that we manage the environment to help prevent /deescalate a crisis.
2. Prompting:
- signaling to either begin a desired behavior /to stop an inappropriate action
- verbally ("It's about time to put the book away", "Lunchtime is in 10 minutes", "What is the rule about talking in class?", "Do you remember the agreement you made with Ms. King yesterday?")
- nonverbally: include signs/checklists relating to desired behavior displayed throughout the room (glance/nod which reminds the young person of what is expected, hand gestures, facial cues, raising hand, eye contact, facial expressions, & coughing)
-simple, noncritical direction given when the young person needs help in taking the next step
- should only be given once/twice
- IT IS NOT NAGGING, which is a constant unpleasant urging/scolding
- should be given pleasantly, as privately as possible, calmly, & noncritically
3. Caring Gesture:
- affection helps increase a young person's self-esteem.
- often when young people are being most difficult, we can look past the behavior and determine the need that is behind the behavior.
- sometimes the behavior is coming from insecurity, fear, and anger at life circumstances
- an additional shot of affection and caring may be what the young person needs in order to cope with the problem
- Expressing warm feelings of like & caring
- let young people know that we care about them as human beings even if we don't like the behavior we are seeing
- involve young person in a game, ask young person to explain something
- express approval ("Good job!")
- affection increases the young person's desire to identify with the caring adult and to copy the adult's behavior & values
4. Hurdle Help:
- - young people may begin to "blow" over an overwhelming task. They may feel that too much is expected of them & that they are going to fail. Rather than laying down the limits & insisting on cooperation, it is sometimes better to give them a little help through the first few steps of the task/over the stumbling block.
- - this does not mean doing the task for them
- - getting the young person started & offering assistance so that they can continue alone
- - best used when young person's frustration comes from a problem-solving block & not from some other, more severe problem
- - Creating opportunities for learning & making sure young people can use the opportunity without becoming overly frustrated
5. Redirection:
- redirecting the young person/group (e.g., moving from one side of the classroom to the other) may be enough to help a young person calm down & return to normal functioning
- method of diverting & redirecting a young person's energy & attention to a substitute activity can de-escalate the situation & help the young person maintain control
- can turn young person's attention from an undesirable/inappropriate activity to one that is neutral/more socially appropriate
- effective technique with a group when the whole group is about to erupt
- by changing activities, the group's energy is redirected
- we can also use redirecting by interrupting the behavior with a distraction
- e.g.: "How did you do in school today?" "Could you get me the paper?"
- may be enough of a distraction to interrupt the inappropriate behavior
6. Proximity:
- - often the mere fact of having us close by will be calming and can give them the needed support to stay in control
- - maintain order in the classroom without calling attention to/singling out
- - move closer to the person who is struggling to stay in control
- - standing/sitting between two young people who are angry with each other provides a buffer & barrier to break the tension
- - approaching angry person from side versus front (less confrontational)
- - never touch an angry person
7. Planned Ignoring and Positive Attention:
- - time is set aside for young people to receive attention in a positive way
- - planned ignoring is slow but very effective way of eliminating harmless, attention-seeking behavior (be sure that this is behavior that can be ignored, that it is not dangerous)
- - distinguish between behavior that is escalating into a serious problem
- - along with ignoring the undesired behavior, we must give positive attention for the appropriate behavior
- - when using planned ignoring: stop speaking to the young person, adopt a neutral facial expression, look away from the young person's face, avoid touching the young person
- - generally, young people respond to planned ignoring by escalating the problem behavior so it is critical for everyone to work together
- - all must praise the appropriate behavior & give the young person positive attention when it is being used
- - requires a lot of patience, teamwork, & determination
8. Directive Statement:
- - when stress escalates & the ability to make rational decisions decreases, it is necessary to provide young people with direct guidance
- - tells a young person in specific terms, what is expected
- - range from requests, to a statement of rules, to demands
- - phrase statements in positive ways ("Talk in a quiet voice" rather than "shut up") ("Please step out into the hall")
- - request what they should do rather than what they should not do
- - should be clear and specific & should not be confused with prompting
- - clear and assertive manner
- - not a question and it is not a conversation. The less talking the better.
- - If a young person continues to behave inappropriately & is not responding to direct requests. It may be necessary to assert authority, using the directing approach ("Come back to your desk and sit down")
9. Time Away:
- - requiring young people to go to a quiet area when they are upset & being stimulated by others
- - young people can regain control in an area where they can calm down & think
- - may simply need a few min. alone to realize they are missing out on fun & attention of others
- - few minutes away can be used to remind them of the behavior expected of them if they want to participate with the group
- - they should receive praise for being quiet and taking some time away, & for behaving well once they rejoin the activities
- - can use some time away to regroup & think about what happened in addition to calming down
- - after a few minutes, should be ready to discuss what happened & plan how better to handle frustration experiences
- should return to group as soon as possible